Refund & Cancellation Policy

Last Updated: August 26, 2026

At Mayada Magdy, we aim to provide a clear and fair refund and cancellation policy for online courses, in-person courses, and physical products.

1. Online Courses

Customers may request a refund for an online course within 30 days from the date of purchase.

Refund requests submitted after the 30-day period may not be eligible for a refund.

To request a refund, please contact our customer support team using the contact details provided on the website and include your order or payment information.

2. In-Person Courses

Cancellation and refund eligibility for in-person courses depends on when the cancellation request is submitted.

• More than 2 days before the course date: You are eligible for a full refund of the amount paid.

• 2 days before the course date: You are eligible for a 50% refund of the amount paid.

• On the same day as the course: The booking is considered non-refundable, and no refund will be issued.

The cancellation date is determined based on when we receive your cancellation request.

Failure to attend the course without prior cancellation is considered a same-day cancellation and is non-refundable.

3. Physical Products

Physical products may be returned within 30 days from the date of receiving the order, provided that the product is returned in its original condition.

To qualify for a return:

• The product must be unused and undamaged.

• It must be returned in the same condition in which it was received.

• Original packaging, labels, tags, and accessories should be included where applicable.

• Proof of purchase may be required.

Products that have been used, damaged, altered, or returned in an unsuitable condition may not be eligible for a refund.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

We may ask you to provide photos or videos of the product and packaging to verify the issue.

Once the issue is confirmed, we will arrange the appropriate refund, replacement, or exchange.

5. Refund Processing

Approved refunds will be processed using the available refund method based on the original payment method and our payment provider's procedures.

The time required for the refunded amount to appear may vary depending on your bank, payment provider, or payment method.

6. Shipping Fees

Where applicable, original shipping fees and return shipping costs may be treated separately from the product refund.

Any applicable return shipping charges will be communicated before the return is completed.

7. How to Request a Refund or Cancellation

To submit a refund, return, or course cancellation request, please contact us and provide:

• Your full name

• Phone number or email used for the purchase

• Order or payment reference

• Course or product purchased

• Reason for the request

8. Contact Us

For refund, return, or cancellation requests, please contact:

Mayada Magdy

01011777759