Shipping Delivery Policy

Shipping & Delivery Policy

Last Updated: August 26, 2026

At Mayada Magdy, we offer both online courses and physical products. Delivery methods and timelines vary depending on the type of product purchased.

1. Online Courses & Digital Products

Online courses and other digital products do not require physical shipping.

After successful payment, access details may be:

  • Sent to the email address or phone number provided during checkout

  • Provided through the website or course platform

  • Shared through WhatsApp or another specified communication channel

Access is usually provided after payment confirmation.

If you do not receive access within the expected timeframe, please contact our customer support team using the contact details provided on the website.

Customers are responsible for providing accurate contact information during checkout.

2. Physical Products

Physical products are shipped to the delivery address provided during checkout.

Please make sure your:

  • Full name

  • Phone number

  • Delivery address

  • City and area

are entered correctly before completing your order.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

3. Shipping Areas

We currently deliver physical products to available locations within Egypt, subject to courier coverage.

Some areas may have different shipping fees or delivery times depending on location.

If your location is not serviceable, our team may contact you after your order is placed.

4. Shipping Fees

Shipping fees for physical products are calculated according to the destination, order details, and available shipping method.

Any applicable shipping charges will be displayed during checkout or communicated before confirming the order.

Digital courses and digital products do not have physical shipping fees.

5. Delivery Time

Delivery times may vary depending on:

  • Customer location

  • Product availability

  • Order volume

  • Courier operations

  • Public holidays or exceptional circumstances

Estimated delivery times shown on the website are provided as a guideline and are not guaranteed.

6. Order Processing

Orders for physical products may require processing before they are handed over to the courier.

Orders placed during weekends, public holidays, promotions, or high-demand periods may require additional processing time.

7. Delivery Attempts

The courier may contact you using the phone number provided during checkout.

Please ensure that your phone number is active and that someone is available to receive the order.

If the courier is unable to reach you or complete delivery after the permitted number of attempts, the order may be returned to us.

Additional shipping fees may apply if you request the order to be shipped again.

8. Delayed or Lost Shipments

While we work with shipping providers to deliver orders as efficiently as possible, delays may occasionally occur outside our direct control.

If your shipment is significantly delayed, please contact our customer support team so we can assist you in following up with the courier.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect physical product, please contact us as soon as possible after receiving your order.

We may request photographs or other information to verify the issue before arranging the appropriate solution.

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

10. Digital Delivery Issues

If you purchased an online course or digital product but did not receive access, please contact us with your:

  • Name

  • Phone number or email used during purchase

  • Order or payment reference, if available

Our team will verify the payment and assist with restoring or providing access.

11. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our products, delivery methods, courier services, or business operations.

The latest version will always be published on this page.

12. Contact Us

For shipping, delivery, or course-access inquiries, please contact:

Mayada Magdy

01011777759